When first purchased, this washer was like a spaceship. It could handle huge loads, was quiet, and did a good job actually cleaning clothes without the agitator style drum. Approximately 1 month after we purchased, the drain pump housing broke free from it's base. The entire assembly was made of plastic and in NO WAY could handle the 800 pound gorilla during this machine's spin cycle. When in spin cycle MEDIUM tt sounds like a freight train. I re attached the drain pump to the base a few times when finally the base itself broke free from it's mounts, shredded the bushings, and this washer was down for the count. I am in the process of getting a refund.Basically this is a great machine with Samsung-quality electronics but the drain pump design is pretty terrible. It's a $5 part on a $700 machine and hopefully Samsung fixes this.